FAQs

Q: Do I need to create an account to place an order?

Response:
No, you don’t have to create a personal account to order in www.pavlinaverouki.com. Selecting “order as a guest” make your purchases without creating an account. However, by creating your personal account, you are given the opportunity to store personal information and shipping addresses so that you don’t have to write it on every order.

Q: What if I’ve forgotten my password?
Response:
You can change your password and put in a new one. You will enter the category my account, you will choose to change password and after you fill in the email with which you have opened an account we will send you a link. You will click on the link and the system will ask you to change your password!

Q: How do I change my contact information?
Response:
After you have logged into our site, you will click on the link ”my account”. From the menu on the left you can make the changes you want to your contact information!

Q: How do I see the status of my order?
Response:
If your order has been placed electronically at each change you are automatically notified by e-mail. If your order has been placed by phone again you should contact the e-shop department at +30 210 6981184 in order to be informed.

Q: What do I do if I have a problem with a product?
Response:
All our products go through strict quality controls. However, if you encounter a problem, please contact the Customer Service Department of our e-shop Monday-Friday 9:30-17:30 at 210 6981184 or send your e-mail to pavlinaveroukishop@gmail.com and you will be informed of any action that needs to be taken.

Q: How do I return a product?
Response:
Product refunds and changes must be made within 14 days of the date of issue of the receipt. You can do so in consultation with the e-shop department. See the return and change policy at the bottom of our e-shop.

Q: Can I cancel an item from my order?
Response:
Of course you can cancel an item from your order even your entire order, as long as it has not left us and does not belong to the special orders!

Q: What is a special order?
Response:
The custom order is for a product that you make specifically for you. These products are not changed and in order to be able to order them you must have deposited their value with us in the bank account of our company. As soon as your order is ready for delivery it is shipped to you.

Q: What do I do if a product has a defect?
Response:
In case a product presents any problem even after the end of 2 weeks we are here to repair or replace it, as appropriate! Contact our e-shop department or call us.

Q: When will I receive my order?
Response:
The delivery time of your order is calculated from 1 to 10 business days from the day you placed it. For any questions please contact the Customer Service Department of our e-shop.

Q: What payment options do I have for my order?
Response:
You can pay for your order in four ways. See in detail the payment methods in the corresponding section at the bottom of the e-shop.

Q: Which countries can I order from?
Response:
Ordering can be made from anywhere in the world. For more information, see Shipping.

Q: A jewel I bought from you needs repair, how long will it take and how much will it cost me?
Response:
Your repair takes about 1 month to get ready, depending on the case. If there is any cost to your repair you will be informed by the service department of our eshop!

Q: What shipping options do I have?
Response:
All our items are shipped exclusively through ACS. Shipments abroad are shipped with DHL.

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